Company Policies

COMPANY POLICIES

Payment

Deposits are sometimes necessary in advance, depending on the size of the Charter and are usually due immediately upon booking your Charter. Full and final payment for service is due at least 7 days prior to the date of departure. Please be sure to review your invoice for both deposit and payment information. When providing payment, please indicate the date of your trip and the invoice number, to insure proper credit and billing.

Cancellation

There is a 10 % cancellation fee as long as Chartering party contacts Magical Charters within 30 days prior to the planned charter date. Within the 30 day window cancellations will be subject to penalties of up to 100% the trip cost. 

Driver Hours

While we're available 24 hours a day, the Federal Department of Transportation safety regulations prohibit drivers from working more than fifteen hours per day. We comply 100% of the time with regulations that our drivers take 8 consecutive hours off before resuming service.

Damages To Buses

Chartering party will be held responsible for any damages incurred during their charter and the cost of repair will be fully absorbed by the chartering party for any acts of its members. In such a case, costs would be assessed and due to Magical Charters immediately.

Arrival Time

While our drivers are always prompt to their posts, the time of arrival at pickup, destination or return to the point-of-origin can't be guaranteed. Our drivers are under strict instructions to drive within the legal speed limits, whether they're on their way to pick up a charter or driving them to or from a destination. While we make every attempt to include for traffic and weather conditions, there are sometimes circumstances beyond our control and will from time to time impact our schedules. Late arrival or delays in service is not a permissible reason for cancellation of a charter.

Baggage

While we keep our buses manned or locked at all times, Magical Charters cannot assume any responsibility for the personal property. Our luggage compartments will be kept locked at all times. Baggage and other carry-on items will be handled by passengers (and passengers alone).

Passenger Rights

Magical Charters reserves the right to refuse transportation to any passenger intoxicated by alcohol or drugs, as well as any individual that threatens the welfare of other passengers or the drivers. Our drivers are empowered to refuse service if they feel threatened in any way or fear for the safety of their fare.

Explosives and Fireworks

Keeping with our pledge to protect our passengers and employees, possession of firearms, explosives or fireworks are strictly prohibited on the bus or from being checked within any storage below.

Thank you for selecting Kassie Coach and Limousine!